You will be entitled to the following options as per the CPA: In the unfortunate event that your purchased product becomes faulty or defective within the first six months of delivery, you can take it to any of our stores to be inspected. (excluding all plasma LCD & LED televisions larger than 32-inch as well as all large appliances) Faulty/defective products after 14 days. Items specified as non-returnable/non-refundable items. The following cannot be returned or refunded:

Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA. You may return or exchange goods at any one of our stores subject to producing the original receipt and ensuring the product is in its original packaging and condition. We offer a full returns and exchanges policy. You can notify us on 0860 011 700 or and we will get our team to collect the incorrect items and replace them as soon as possible. Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. What if I receive the incorrect items or quantity of products? We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days. In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery on 0860 011 700 or. What if my items are damaged, faulty or incorrectly delivered? We will reschedule the delivery as soon as possible. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will notify you of a failed delivery i.e.

No deliveries will be made on the weekend or any public holiday.

We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.

Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centers from Monday to Fridays.

in the case of the verification of a TV License with a valid ID.

Delivery service will commence upon payment confirmation being received unless supporting documents are requested i.e.

Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.ĭelivery charges are determined by the value of the order placed. Delivery is available throughout South Africa and will be concluded between 2 – 5 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00.

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